Privacy policy

Privacy Policy

Last Updated: 20 September 2026

At ShopNSave, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products. This Privacy Policy explains what information we collect, how we use it, how it may be shared with service providers, how we protect it, and the choices available to you.

ShopNSave operates as an online e-commerce store using third-party services, including e-commerce infrastructure, payment processing, shipping, fulfilment, analytics and other services that may be necessary to operate our store.

By using our website or placing an order, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable law.

1. Information We Collect

We may collect information that you provide directly to us when you browse our website, create an account, place an order, contact us, or otherwise interact with ShopNSave.

Personal Information

Depending on how you use our website, this may include:

- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Order and purchase information
- Information provided when contacting customer support
- Information you voluntarily provide in reviews, feedback, surveys or other communications

Payment Information

When you make a purchase, payment information may be processed by our payment gateway or payment service provider.

We generally do not need to store your complete debit-card, credit-card, UPI, banking or other payment credentials ourselves. Payment providers may process such information according to their own privacy policies and security practices.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Products viewed
- Date and time of visits
- Referring website or source
- Website interaction information
- Approximate location derived from technical information

We may use this information to operate, secure and improve our website.

2. How We Use Your Information

We may use the information we collect for purposes including:

- Processing and fulfilling orders
- Confirming purchases
- Processing payments
- Arranging shipping and delivery
- Providing order and shipment updates
- Processing cancellations, returns and refunds
- Providing customer support
- Responding to questions, complaints and requests
- Improving our website and shopping experience
- Understanding website usage and customer preferences
- Detecting and preventing fraud, abuse and unauthorized activity
- Maintaining website security
- Managing customer accounts, where applicable
- Sending service-related communications
- Sending promotional communications where permitted by applicable law
- Maintaining business, accounting and transaction records
- Complying with applicable legal and regulatory requirements

We aim to collect and use personal information for purposes that are reasonably connected with providing and operating our services.

Where consent is the basis for processing personal data, applicable Indian data-protection law provides for consent to be informed and capable of being withdrawn, subject to applicable legal requirements and consequences of withdrawal.

3. Cookies and Similar Technologies

ShopNSave may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device that help websites remember information and understand how visitors use the website.

We may use cookies for purposes such as:

- Keeping products in your shopping cart
- Maintaining your shopping session
- Remembering preferences
- Providing essential website functionality
- Security and fraud prevention
- Understanding website traffic
- Measuring website performance
- Analytics
- Marketing and advertising, where applicable

Some cookies may be placed by third-party services used by ShopNSave.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

4. Third-Party Services

ShopNSave may use third-party companies and services to help us operate our online store.

These may include:

- Shopify and related e-commerce infrastructure
- Payment gateways and payment processors
- Shipping and logistics providers
- Product suppliers and fulfilment partners
- Analytics providers
- Advertising and marketing platforms
- Email and communication services
- Customer-support services
- Fraud-prevention and security services

These service providers may receive information necessary to perform services on our behalf.

For example, when you place an order, information such as your name, phone number, shipping address and order details may need to be shared with appropriate fulfilment or shipping partners so that your order can be processed and delivered.

Third-party providers may process information according to their own privacy policies and applicable contractual or legal obligations.

We do not intend to sell your personal information as a standalone commercial product.

5. Order Fulfilment and Delivery

To process and deliver your order, ShopNSave may share necessary information with suppliers, fulfilment partners and delivery companies.

This may include:

- Customer name
- Phone number
- Shipping address
- Order details
- Delivery instructions, where applicable

Only information reasonably necessary for fulfilment and delivery should be shared for these purposes.

6. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

Security measures may include:

- Secure website connections
- Access controls
- Reputable e-commerce and payment providers
- Limiting access to personal information
- Security monitoring and fraud-prevention measures
- Appropriate procedures for handling customer information

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

7. Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

- Completing transactions
- Providing customer support
- Processing returns and refunds
- Resolving disputes
- Preventing fraud and abuse
- Maintaining business and accounting records
- Complying with legal or regulatory obligations

When information is no longer required for a legitimate purpose or applicable legal requirement, it may be deleted, anonymized or otherwise handled in accordance with applicable law.

8. Customer Rights and Choices

Depending on applicable law and the circumstances of the processing, customers may have rights concerning their personal information, including rights to:

- Request information about personal data being processed
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where consent is the basis for processing
- Raise a privacy-related complaint or grievance
- Request information concerning the processing of personal information
- Opt out of certain promotional communications

Some requests may be subject to legal, security, contractual or other applicable limitations.

If you receive promotional emails from ShopNSave, you may use the unsubscribe mechanism provided in the communication where available.

The Digital Personal Data Protection Act, 2023 provides a framework concerning digital personal data and includes rights and obligations relating to its processing. The applicable provisions and rules should be considered according to their respective enforcement timelines.

9. Children's Privacy

ShopNSave does not knowingly seek to collect personal information directly from children in circumstances where such collection is prohibited by applicable law.

Under the Digital Personal Data Protection Act, a child is defined as an individual who has not completed 18 years of age.

If you believe that personal information belonging to a child has been provided to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

10. Links to Third-Party Websites

Our website may contain links to third-party websites, applications or services.

If you visit a third-party website through a link on ShopNSave, that website may have its own privacy policy and terms of use.

ShopNSave is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the relevant privacy policy before providing personal information to any third-party service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

- Our business
- Our website
- Third-party services
- Our data practices
- Applicable laws and regulations
- Privacy and security requirements

When changes are made, we may update the “Last Updated” date at the top of this page.

We encourage customers to review this Privacy Policy periodically.

12. Contact Information

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us.

Store Name: ShopNSave
Email: shopnsavesupport@gmail.com
Website: shopnsave.co.in

We will review privacy-related requests and respond in accordance with applicable law.

13. Important Notice

This Privacy Policy describes the intended privacy practices of ShopNSave. Because our store may use different third-party services for payments, advertising, analytics, shipping and fulfilment, this policy should be updated whenever those services or our data practices materially change.

Customers should also review our Terms & Conditions, Shipping Policy, Refund/Return Policy and Contact information for additional information about purchasing from ShopNSave.